How does RSA communicate with NetApp Support?

How does RSA communicate with NetApp Support?

• A. RSA initiates an unsecure connection to NetApp Support
• B. RSA initiates a secure connection to NetApp Support
• C. NetApp Support initiates a secure connection to RSA
• D. NetApp Support initiates an unsecure connection to RSA

Answer: (B)

Outbound secure remote access is how RSA communicates with NetApp Support. The RSA side opens a secure, authenticated connection to NetApp Support’s gateway, allowing the support team to diagnose and assist through a controlled tunnel. This approach keeps the customer network protected by avoiding inbound access from outside, and it ensures data in transit is encrypted. Opening a connection from NetApp Support to the customer would require inbound permissions and larger attack surface, while an unencrypted link would expose data. So the client-initiated, encrypted connection is the secure and preferred model.

Outbound secure remote access is how RSA communicates with NetApp Support. The RSA side opens a secure, authenticated connection to NetApp Support’s gateway, allowing the support team to diagnose and assist through a controlled tunnel. This approach keeps the customer network protected by avoiding inbound access from outside, and it ensures data in transit is encrypted. Opening a connection from NetApp Support to the customer would require inbound permissions and larger attack surface, while an unencrypted link would expose data. So the client-initiated, encrypted connection is the secure and preferred model.